INITIAL CARE

Vacuum both the top and bottom sides of your rug. Use a rug pad specific to the type of surface on which you will be placing your rug. This will help protect your floor or wall-to-wall carpeting and will extend the life of your rug.

DAILY/WEEKLY

Vacuum the top side. Handmade rugs will have some natural shedding of excess fibers. (or AS NEEDED) Carved rugs will have more excess fibers. DO NOT use a beater bar vacuum. Set the head of the vacuum at the highest setting so you will not be ‘pulling’ out any fibers. Blot spills and stains immediately.

ANNUALLY

Vacuum both top and bottom sides of your rug. Rotate rugs to ensure even wear and prevent fading. Replace worn rug pads.

LONG-TERM

Professionally clean a good quality rug every 3-5 years. Hot water extraction machines are NOT recommended.

FLOOD DAMAGE

First blot excess water. Lay flat and then dry by air using a fan or low temperature hair dryer. Vacuum. Professionally clean good quality rugs.

SPILLS

First blot excess liquid. Clean with a white cloth using a dry cleaning fluid or a simple solution of 1 Tsp. mild detergent such as Woolite, 1 Tsp. white vinegar and 1 Quart warm water. Extract excess liquid with a wet/dry vacuum.

STAINS

Since different stains require different cleaning treatments, it is important to identify the cause and nature of the stain. Below is a list of common stains and how they are best removed. Always test your cleaning solution on a portion of the rug not seen.

HAND-KNOTTED

Vacuum on a regular basis with the pile level set on high. Be careful not to let the vacuum ‘eat’ the fringes.

TUFTED

Vacuum on a regular basis with the pile level set on high.

HOOKED

Vacuum regularly with an upholstery attachment. DO NOT use a rotary vacuum with a beater bar. If long ends appear above the top edge of the rug, DO NOT pull them. This is not a defect and is called ‘sprouting’. It is a common occurrence with hand-hooked rugs. Use scissors to carefully cut the sprouted ends to be even with the rest of the rug.

BAMBOO

Blot spills immediately. Wipe with a damp cloth. Do not saturate with water as it may damage the backing.

JUTE & SISAL

For indoor use only. Keep away from excessive moisture. Blot spills immediately using a clean towel until most of the moisture is absorbed. Do not steam clean or use any method of cleaning that involved water saturation. Professional cleaning only.

INDOOR-OUTDOOR RUGS

Indoor-Outdoor rugs should be cared and cleaned for as indoor rugs when placed indoors. When placed outdoors, they can be hosed off and dried flat. They should not be left in standing water.

SHAG RUGS

Shag rugs have long yarns so they should only be vacuumed with a hand attachment. Spills should be immediately blotted, cleaned and dried thoroughly. Moisture will cause shag rugs to attract dirt and matte.